How Photobe handles information.

Photobe is a product of GT3 Custom SoftDesign, which develops and operates the website, apps and services this policy covers and is responsible for the information handled through them.

Photobe is built around the idea that privacy should not be a premium add-on. This policy explains the data that may be handled when you visit the site, contact the team, create an account, or enable sync.

This policy covers photobe.app, the Photobe applications, account-related flows, the public contact form, and sync-enabled features that rely on Photobe-operated services.

It does not replace the policies of operating systems, app stores, payment processors, browser vendors, or other third parties that you use separately from Photobe.

The exact information depends on how you use the product. Local-only use generally keeps more information on your own device, while account and sync features require more service-side handling.

• Account details such as name, email address, and authentication-related information.
• Library and sync data such as album metadata, media metadata, sharing roles, invitations, and storage usage data needed to operate the service.
• Photos, videos, and related files if you choose sync-enabled features or other features that require Photobe to store or transfer them.
• Contact form details such as name, email, subject, message content, abuse-prevention data, IP address, and user agent.
• Basic website and service logs needed for security, rate limiting, debugging, and service reliability.
• Error reports describing failures in the app or on our servers, with identifying details removed before they are sent. These are on by default and can be turned off in the app; section 6 explains exactly what they contain.

Photobe is intentionally built so the local-only experience can remain useful without forcing you into cross-device sync.

If you stay in local-only mode, your library can remain on your device instead of being uploaded to Photobe-managed infrastructure.

Photobe works things out about your library in order to show it to you: the town a photograph was taken in, which photographs belong to the same trip, which ones look alike, and which are screenshots you may want to clear out. All of it is computed on your device, from information the files already carry, and the results are stored on that device. None of it is sent to us, and none of it needs a server to work — place names, for instance, come from a list carried inside the app rather than from asking anyone where you have been.

• To create and secure accounts.
• To operate local-to-cloud sync when you enable it.
• To power album sharing, invitations, and collaboration roles.
• To deliver support, security, and operational messages.
• To prevent abuse, fraud, spam, and service disruption.
• To maintain reliability, troubleshoot failures, and improve the product.

Photobe does not position itself as an advertising platform and does not use your photos, videos, or albums as material for ad targeting.

Photobe does not run image-recognition models over your photographs, on your device or anywhere else. It does not attempt to identify faces, objects or scenes, and it is not used as training material for anyone’s models.

Photobe does not sell your personal information. The product direction is intentionally built around paid sync and storage rather than surveillance-style monetization.

When something goes wrong in the app, Photobe sends us a report about the failure so it can be found and fixed. This is on by default, because a crash nobody reports is a crash nobody fixes, and it can be turned off in the app under Settings › Privacy. Turning it off stops it immediately: nothing further is collected and nothing further is sent.

A report describes the fault, not you. Before anything leaves your device it is stripped of the parts that would identify you or your library, and the same is done again on our side.

• What is sent: the error and where in the code it happened, the app version, the platform and the kind of device, and the recent steps that led to it.
• What is never sent: your photos and videos, and no screenshot of the app is ever attached to a report.
• File paths are removed, because an album in Photobe is a folder on your disk and its name is your album’s name. A path becomes a marker that keeps only the kind of file involved.
• Passwords, two-step codes, storage keys and the contents of anything you submit are never included; request bodies are discarded rather than attached.
• Links that carry permission — a share link, a signed download URL — are redacted, so a report can never be used to reach your photographs.
• Email addresses and the name of your device are removed. If you are signed in, a report from our servers may carry your account number and nothing else about you.

Reports are processed for us by Sentry, acting as a processor on our instructions, and are kept only as long as they are useful for fixing the problem.

The public contact form uses Cloudflare Turnstile and rate limiting to reduce spam and abuse. When you use that form, Photobe receives the message you send and related security and request metadata needed to validate the submission.

If you do not want to use the web form, you can wait for another published contact path when available.

The site uses local storage to remember your theme preference between visits.

Photobe may also use essential session or security technologies when account-based flows require them. This site is not designed around advertising cookies.

Photobe shares information only when needed to provide the service, comply with law, protect users and the service, or complete actions you ask for.

• Essential service providers that help with infrastructure, email, security verification, notifications, or payments.
• Other users when you intentionally share albums, invite collaborators, or grant viewer access.
• Authorities or other parties when disclosure is legally required or reasonably necessary to address abuse or protect rights and safety.

Photobe keeps information for as long as it is reasonably needed to operate the service, meet legal obligations, resolve disputes, enforce agreements, and protect the service from abuse.

Retention periods vary depending on whether the information relates to account status, billing, security, support, shared albums, or synced content.

Photobe uses reasonable technical and organizational measures intended to protect the service and the information it handles. No internet service can guarantee absolute security, so you should also use good device and account hygiene.

Depending on your location, you may have rights to access, correct, export, delete, or restrict certain personal information. You may also have rights to object to some processing activities.

To make a request, use the contact page or write to info [at] photobe. app, and describe the request clearly enough for Photobe to verify and process it.

Photobe may update this policy as the product, legal obligations, and service providers evolve. The latest version will be published on this site with an updated effective date.